FAQs
- What are GP Reports?
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- Reports are products that we have created to meet the increasing reporting needs of GP customers. Almost daily our customers ask us for reporting that is not easily achievable out-of-the-box. We have created two products to address this:
- GP Reports: A collection of reports that are currently available in Crystal Reports and SmartList Builder formats. SQL Reporting Services reports are on the way so please check back soon if you are interested in this format. All of these reports need to be installed using our GP Reports Installer.
- GP Reports Viewer: For customers that would like to use Crystal Reports (either ones we create or your own) our GP Report Viewer allows you to run Crystal Reports directly from GP and control security as well as other report settings using security within GP.
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- Why GP Reports?
- GP is great. But not every company is the same and the out-of-the-box reports do not always satisfy the needs of every company.
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- Where do I get more information about GP Reports?
- Please visit our GP Reports page for details on the reports we currently offer as well as information about our GP Reports Viewer. Also visit our Demos page for video tutorials of installing and setting up GP Reports. You can also e-mail us at sales@flex-solutions.com for more information.
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- How do I tell what build of GP Reports Viewer I am on?
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- Log into Dynamics GP
- Go to Tools > GP Reports Viewer > About
- The Welcome to GP Reports Viewer window will open – on the bottom there is a section called 'GP Reports Viewer Installation Status' that will show you the server and client versions currently installed.
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- How do I upgrade to a new build of GP Reports Viewer?
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- Before performing any upgrades, please make a backup of your DYNAMICS and company databases.
- On first computer (any computer that has GP Reports Viewer installed, does not have to be the server):
- We recommend that you always log in as the local administrator to perform installations.
- Run the gprvXbYY.msi file (the X represents the GP version and YY the build number).
- Follow the instructions on the screen. If you have more than one installation of GP on this computer, please make sure that you select the path to the correct instance of GP.
- Run Dynamics GP.
- You will receive the following message: “New code must be included in the Dynamics.set dictionary. Do you wish to include new code now?” Click Yes.
- Log into GP as ‘sa’ (the company you log into does not matter).
- Upon login you will see the Welcome to GP Reports Viewer window with a Warning on the bottom that the Server and Client versions do not match. Click OK to close this window.
- Go to Tools > GP Reports Viewer > Installation, choose the companies you want to upgrade to the new build (or choose Mark All). You will get a message saying, ‘Some companies are already installed; do you want to install to All Companies or only those not already installed?’ – choose All Companies.
- Click Install, click Yes on the ‘Install GP Reports Viewer to the selected Companies?’ message.
- You will see an Installation Progress bar and a message saying, GP Reports Viewer has successfully installed to the selected companies.’ when the installation is finished.
- If you’d like to verify the installation, you can go to Tools > GP Reports Viewer > About – the server and client versions on the bottom of the Welcome to GP Reports Viewer window should now match.
- On all subsequent computers, repeat steps 2 through 7 above.
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- I am looking for a different report, can you help me?
- Yes we can! Please fill out our Report Request Form and tell us what you would like to see on a report.
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- What Crystal Reports versions are supported?
- Our reports currently run on Crystal XI, but you may also use them with Crystal 2008. If you are using our GP Reports Viewer, it really doesn't matter what version of Crystal you have.
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- What versions of SmartList Builder are supported?
- All our SmartList Builder reports are available for GP 8.0, 9.0 and 10.0.
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- What versions of GP are supported?
- All of our products are supported on GP 8.0, 9.0 and 10.0.
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